Capability
- Design, Development, Website
- design, development, websites
- June 23, 2026
Client: Credability Systems
Date: Ongoing Since 2020
Client, Brief & Objective
Credability approached FAQ Interactive in 2020 to develop NDIS Support Coordination software designed to centralise everything Support Coordinators need in one intuitive platform
The software streamlines key Support Coordination functions by bringing Participant records, case notes, tasks, and service provider relationships into one system. Support Coordinators can view Participant profiles, record actions through tasks, and link Participants with providers, helping reduce reliance on multiple tools and manual workarounds. Built-in compliance tools ensure adherence to NDIS Practice Standards and Quality & Safeguards Commission requirements, reducing the administrative burden of audit requirements. Automated workflows and notifications keep coordinators on track, so important dates, funding reviews, and reporting requirements never slip through the cracks
FAQ Development
FAQ was engaged to develop Credability – NDIS into a Minimum Viable Product (MVP) for Smart Tools for Support Coordinators. FAQ was given a tight timeline of 9 months and the development has been created using react.js and integrated with many AWS services & databases.
Result/Outcome
FAQ was able to deliver a working, functioning MVP with-in the alloted time-frame in and on budget.
FAQ continues to support the Credability – NDIS team to address any obsticles across many industries types and we are continuing to add to and enhance the software.
