FaqInteractive, ABN 38 079 094 401. Level 11, 300 George Street Sydney NSW 2000 p: 1300 971 997 f: +02 9222 2723 e: info@faqinteractive.com.au

| Copyright FaqInteractive 2011

Terms & Conditions

FAQ Interactive Terms & Condtions



   1. GENERAL

These conditions of FAQ Interactive apply to the exclusion of any terms or conditions of the Customer. No variation of these conditions will be binding on FAQ Interactive or form part of any contract unless expressly accepted by FAQ Interactive in writing.
   
   2. ESTIMATES

FAQ Interactive will usually attempt to estimate a price. Where possible a full brief, preferably in writing should be supplied by the Customer to FAQ Interactive before such an estimate can be prepared.
   
   3. COST VARIATIONS

All prices quoted are, in the absence of specific written agreement to the contrary, estimated only. FAQ Interactive quotations for design work are based upon projected working hours at the current studio rate, plus materials, and are subject to amendment on or after acceptance to meet any rise or fall in such rates or material costs. Any increased charges or costs arising from alterations or additions to contractual specifications or to work previously approved, may be charged to the Customer. Other expenditure such as material sub-contracted on behalf of the Customer will be quoted separately.

   4. CONSEQUENTIAL LOSS

FAQ Interactive shall not be liable for any loss or damage, whether direct or consequential, which is or may be occasioned to the Customer or to any person with whom he is in contractual relations which is in any way attributable to any delay in performance or completion of any contract between FAQ Interactive and the Customer, however that delay arises.

   5. CUSTOMERS¹ PROPERTY

Customers property when supplied to FAQ Interactive will be held at the risk of the Customer, although all reasonable care will be taken to prevent loss or damage. If 3rd parties are sub contracted by FAQ Interactive and are to use this artwork to complete their requested task, then all artwork remains the property of the FAQ Interactive customer and may not be copied or used in any manner by the 3rd party for their own works outside of FAQ Interactive. Once the job has been completed all copies of the artwork either hard or soft are to be returned to FAQ Interactive or be completely deleted from their systems or servers.

   6. INITIAL WORK

Work produced, whether experimentally or otherwise, at Customer request will be charged for unless otherwise agreed in writing. If the Customer wishes to terminate an order at this stage, a termination invoice will be drawn up charging for time and materials up to this point.

   7. PROOFS

Final proofs will be presented by FAQ Interactive to the Customer for approval prior to publishing. When approval is given by the Customer in the form of a signature upon our approval stamp, he is assumed by FAQ Interactive to have studied all aspects of the material presented and to be satisfied with them, noting any exceptions in writing.

   8. IN THE EVENT THAT

(a) the customer becomes apparently insolvent ( within the meaning of the Bankruptcy)or makes any voluntary arrangement with it¹s creditors, or (b) a petition is presented or a resolution is passed to wind up the customer (other than for the purposes of reconstruction or amalgamation as a solvent company ), or (c) a receiver is appointed over the whole or any part of the assets of the Customer or an administration order is made in respect of the Customer, or (d) the Customer shall otherwise cease trading, or (e) any diligence, distress, execution or other process is levied or enforced against any property of the customer, then in any such event FAQ Interactive shall ( without prejudice to any other right or remedy available to it ) be entitled to cancel any contract between itself and the Customer or suspend any further deliveries of goods or the provision of any further services under any such contract without any liability to the Customer and if any goods or services have been delivered or supplied but not paid for, the price of such goods and services shall become immediately due and payable, notwithstanding any previous agreement or arrangement to the contrary.

 COPYRIGHT

 9. The Customer shall not submit for use by FAQ Interactive anything whose use would constitute an unauthorised dealing with copyright material. In the event of any breach of this condition resulting in such an unauthorised dealing, the Customer shall remain liable to pay all sums due to FAQ Interactive under the relevant contract and shall further indemnify FAQ Interactive against any loss, costs or expenses attributable to such unauthorised dealing.

 10. All copyright and other intellectual property rights in any work created, commissioned or otherwise acquired by FAQ Interactive in implementation of any contract between FAQ Interactive and the Customer shall remain with FAQ Interactive until full payment has been received. For the purposes of these conditions, WORK means and includes any artistic, literary or dramatic work within the meaning of the (amended) Copyright.

  12. PAYMENT

A payment will usually be taken when work begins. Invoicing may be split into agreed phases in the event of lengthy jobs. The final payment will be taken upon completion of finished artwork. Divided payments by standing order may be considered under certain circumstances such as regular consultancy or administrative work.

  13. PAYMENT (Maintenance)

Maintenance rates will become effective if one of the following is met (a) the original site has been created and paid for in full. (b) otherwise stated in writing by a FAQ Interactive representative. Maintenance will be charged out at the current Maintenance Rate and will be charged half hourly. A minimum charge of one half hour will apply. FAQ Interactive has the right to decide if a job meets a maintenance or design title. If the job meets a design title then the design rate will be applicable.

  14. PAYMENT (Project Postponement )

If a project is postponed or cancelled after more than 50% completion by anyone other than Web Design Magic, then the balance of works will be invoiced and then completed at the customers continuation date (if any). If the project is cancelled before 50% completion then a refund will be issued minus charges accumulated by FAQ Interactive or any 3rd party costs that FAQ Interactive occurred during the project. These prices will be calculated at FAQ Interactive’s standard design rate based on the hours already spent including any 3rd party costs. Setup costs are not refundable. Administration costs will also be applicable. Percentage of works completed will be calculated on current hours spent minus current hours quoted. Proof in the form of a project time sheet will be provided to the customer.

  15. TERMS

All payments must be made before the invoice due date, unless agreed otherwise. Prices quoted by FAQ Interactive are inclusive of GST which will, where appropriate, be payable by the Customers. Where Hosting (WebCentral) invoices are overdue by 30 days FAQ Interactive reserves the right to lock all email facilities; at 60 days the web site may be closed; at 90 days legal proceedings may commence.

  16. TITLE

Ownership of any work delivered to the Customer under any contract between FAQ Interactive and the Customer, or of any other goods delivered under any such contract, shall not pass to the Customer until payment in full of all sums due to FAQ Interactive under such contract has been made to FAQ Interactive. The risk of damage to or destruction of any item delivered by FAQ Interactive to the Customer shall pass to the Customer upon delivery, notwithstanding that ownership of the item has not then passed, and the Customer shall ensure that such item is adequately insured from time of delivery.

  17. SUB CONTRACTING

FAQ Interactive may employ any person, company or firm as a sub-contractor for the production or provision of any printed or other item in accordance with any original design or other work produced by FAQ Interactive for the Customer.

  18. NON-PAYMENT

Failure by the Customer to meet financial obligations may result in legal proceedings by FAQ Interactive under which circumstances ALL legal costs and other administrative expenses will be recoverable in full by FAQ Interactive

  19. SEARCH ENGINES

A specific position in the search engine results is not guaranteed. We will make every attempt to obtain a Top Ranking for your keyword phrase's), but are not liable for circumstances beyond our control. Such as change in policies of the search engines involved, spontaneous drops our other anomalies out of our control.

  20. We will not index sites that promote hate or discrimination based on race, religion, sex, age, sexual orientation or any other type of grouping. We reserve the right to refuse to promote any site we deem as unacceptable for any reason, without explanation.

  21. No retroactive refunds will be made, This service is a monthly, Quarterly our Yearly service. For purposes of this agreement, FAQ Interactive shall have no responsibility under this agreement during periods when the search engine is not available either for searching or submissions. FAQ Interactive will not be responsible for any further damages of any kind.

  22. The code that we actually use to index your page with the search engines is proprietary even though it is based on your original pages. The information (all codes, HTML, Java all work that has been manually done) may not be sold, used, or transferred another website without our written permission.

  23. We will not ‘spamdex' your pages into unrelated keyword categories. That means that if your page is the “cheap car insurance” page, we will not index it into the “ford trucks” keyword search page. This kind of indexing is harmful to useful operation of all search engines.